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Webinar: Role of AI in Shaping Customer and Employee Experiences

Writen By

Sonia Gupta

“As a technologist, I see how AI and the fourth industrial revolution will impact every aspect of people’s lives.”

~ Fei-Fei Li, Professor of Computer Science at Stanford University

The beauty of Artificial Intelligence (AI) lies in its ability to see patterns and trends, and even understand human behavior, at a level where humans might not. This is what makes AI such a versatile tool to achieve key business goals. Want to know more? Don’t forget to log in to our upcoming webinar on November 21, 2019, from 12:00 p.m. EST to 1:00 p.m. EST.

The speakers, Naina Sethi and Ang’john Ferreri, will throw light on how AI can enable continuous learning for employees in any organization, by focusing on their particular skill sets, learning needs and the organization’s training objectives. This, in turn, can empower businesses to create highly motivated and high-performance teams that are better prepared to deliver remarkable customer experiences. After all, it is the customer who ultimately drives business success.

What Will the Webinar Address?

Companies with highly engaged employees are 21% more profitable than their counterparts with lower engagement. But, the reality is that 85% employees still feel disengaged at their workplaces, according to Gallup’s 2017 State of the Global Workplace report.

Employee engagement and customer experiences cannot be viewed in isolation, given that customers today are engaging with companies across multiple channels. A disengaged employee is, therefore, not an ideal route to customer satisfaction.

Employee engagement becomes much simpler and more efficient when corporate training harnesses the power of AI. In this webinar, we focus on how AI offers effective means to provide personalized training, increase content discoverability, enhance engagement and benefit from meaningful analytics. It is all about getting users to the content they need, when and where they need it.

Topics Covered in the Webinar

Our webinar, scheduled for November 21, 2019, from 12:00 p.m. EST to 1:00 p.m. EST, will address the role of AI in:

  • Enabling content discoverability
  • Providing personalized support
  • Making the content more engaging 
  • Providing useful insights through powerful analytics

Participants will also receive a FREE e-Book on Artificial Intelligence, at the end of the session.

About the Speakers

naina sethi
Naina Sethi, AVP, Emerging Technology
With a burning passion for emerging technology solutions, Naina Sethi specializes in Machine Learning, NLP and EdTech. She has been a driving force behind the omnichannel transformation and human capital optimization, especially for the fintech sector, with the use of best-in-class new-age technology. 
Ang'John Ferreri
Ang’john Ferreri, AVP, Business Development, Magic EdTech
Ang’john is AVP Partnerships & Business Development at Magic EdTech, with over a decade’s experience in digital content solutions and corporate training platforms. She specializes in helping organizations implement digital content distribution strategies. Ang’john has played a key role in the development and launch of our AI-powered learning experience platform, KEA.

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